Organizational Behavior

A customized edition of Organizational Behavior, v. 2.0 by Talya Bauer and Berrin Erdogan (Flat World Knowledge, 2015), helps to bridge the gap between theory and practice. This experiential approach guides your students through the creation of a Personal Development Plan (PDP) that will prepare them to be contributing members of any organization. 

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Table of Contents

1 Organizational Behavior
  • The Case of Les Schwab Tires: Maintaining a Customer Service Culture
  • Organizational Behavior Research Methods
  • Challenging Trends
  • Additional Challenges
  • What Is Organizational Behavior?
  • The Case of Xerox: Motivation Key for Success
2 Managing Demographic and Cultural Diversity
  • The Case of IBM: Managing Diversity for Success
  • Demographic Diversity
  • Challenges of Diversity
  • Sex and Gender Diversity Issues in the Workplace
  • Demographic Diversity: Race and Age
  • Demographic Diversity: Religion, Disability, and Sexual Orientation
  • Managing Demographic Diversity
  • Cultural Diversity
  • The Case of Goodwill Industries: Doing Good as a Core Business Strategy
  • Additional Types of Cultural Diversity
  • Managing Cultural Diversity
  • The Role of Ethics and National Culture
3 Understanding People at Work
  • The Case of Cornerstone OnDemand: Using Big Data to Match Applicants to Jobs
  • The Interactionist Perspective: The Role of Fit
  • Individual Differences: Values and Personality
  • Big Five Personality Traits
  • Personality Indicators
  • Additional Personality Indicators
  • Personality Testing in Employee Selection
  • Perception
  • Social Perception
  • Attributions
  • The Role of Ethics and National Culture
  • The Case of TIAA: Individual Differences in Perception Pay Off
4 Individual Attitudes and Behaviors
  • The Case of SAS: People Come First
  • Work Attitudes
  • Job Satisfaction and Organizational Commitment
  • Job Satisfaction: Additional Factors
  • Consequences of Positive Work Attitudes
  • Work Behaviors
  • Work Behaviors: Organizational Citizenship
  • Work Behaviors: Absenteeism and CWB
  • Work Behaviors: Turnover
  • The Role of Ethics and National Culture
  • The Case of Long-Haul Trucking: Retaining Lonesome Road Warriors
5 Theories of Motivation
  • The Case of Zappos: A Motivating Place to Work
  • Need-Based Theories of Motivation: Maslow and Beyond
  • ERG Theory and Two-Factor Theory
  • Acquired-Needs Theory
  • Process-Based Theories
  • Procedural and Interactional Justice
  • Expectancy Theory
  • Reinforcement Theory
  • Reinforcement Schedules
  • The Role of Ethics and National Culture
  • The Case of Trader Joe’s: Motivation in Action
6 Designing a Motivating Work Environment
  • The Case of Nucor: Motivating Steelworkers Works
  • Motivating Employees Through Job Design
  • Alternatives to Job Specialization
  • Job Characteristics Model
  • Empowering Employees
  • Motivating Employees Through Goal Setting
  • Goal-Setting Effectiveness
  • Motivating Employees Through Performance Appraisals
  • Conducting Performance Appraisals
  • Managing Potential Bias in Performance Appraisals
  • Motivating Employees Through Performance Incentives
  • Additional Performance Incentives
  • The Role of Ethics and National Culture
  • The Case of Netflix: A Different Approach to Engaging Employees
7 Managing Stress and Emotions
  • The Case of Camden Property Trust: Facing Foreclosure
  • What Is Stress?
  • Models of Stress
  • Causes of Stress at Work
  • Additional Causes of Stress at Work
  • Outcomes of Stress
  • Individual Differences in Experienced Stress
  • Managing Stress
  • Additional Approaches to Managing Stress
  • Organizational Approaches to Managing Stress
  • Additional Organizational Approaches to Managing Stress
  • What Are Emotions?
  • Emotions at Work
  • The Role of Ethics and National Culture
  • The Case of American Express: Getting Emotional
8 Communication
  • The Case of Tweeters, Facebookers, and Bloggers in the Workplace: Communication in the Age of Social Media
  • Understanding Communication
  • Communication Barriers
  • Additional Communication Barriers
  • Additional Communication Barriers: Language and Listening
  • Different Types of Communication
  • Additional Types of Communication
  • Communication Channels
  • Direction of Communication
  • The Role of Ethics and National Culture
  • The Case of Edward Jones: Employee Satisfaction Translates to Success
9 Managing Groups and Teams
  • The Case of Pret a Manger: Putting Peer Pressure to Work
  • Group Dynamics
  • Stages of Group Development: Norming, Performing, Adjourning
  • Punctuated Equilibrium and Cohesion
  • Social Loafing and Collective Efficacy
  • Understanding Team Design Characteristics
  • Team Tasks and Team Roles
  • Types of Teams
  • Team Leadership and Autonomy
  • Designing Effective Teams
  • Management of Teams
  • Common Barriers to Effective Teams
  • The Role of Ethics and National Culture
  • The Case of General Electric: Teamwork Takes to the Sky
10 Conflict and Negotiations
  • The Case of PointCast: Negotiation Failure
  • Understanding Conflict
  • Is Conflict Always Bad?
  • Causes and Outcomes of Conflict
  • Conflict Management
  • Conflict-Handling Styles
  • Negotiations
  • Negotiation Strategies
  • Tips for Negotiation Success
  • When All Else Fails: Third-Party Negotiations
  • The Role of Ethics and National Culture
  • The Case of Bernard Ebbers: Avoiding Conflict at WorldCom
11 Making Decisions
  • The Case of Angry Birds: Decisions, Decisions
  • Understanding Decision Making
  • Making Rational Decisions
  • Making “Good Enough” and Intuitive Decisions
  • Making Creative Decisions
  • Faulty Decision Making
  • Additional Decision-Making Traps
  • Decision Making in Groups
  • Tools and Techniques for Making Better Decisions
  • The Role of Ethics and National Culture
  • The Case of Eastman Kodak: How Poor Decisions Can Derail an Icon
12 Leading People Within Organizations
  • The Case of Indra Nooyi: Taking on the Pepsi Challenge
  • Who Is Considered a Leader? Trait Approaches to Leadership
  • Self-Esteem and Other Leadership Traits
  • What Do Leaders Do? Behavioral Approaches to Leadership
  • What Is the Role of the Context? Contingency Approaches to Leadership
  • Path-Goal Theory of Leadership
  • Vroom and Yetton’s Normative Decision Model
  • What’s New? Contemporary Approaches to Leadership
  • Leader-Member Exchange (LMX) Theory
  • LMX Theory: Developing Relationships
  • Servant Leadership
  • Authentic Leadership and Other Leadership Issues
  • The Role of Ethics and National Culture
  • The Case of Starbucks: Leadership Development
13 Power and Politics
  • The Case of Dale Carnegie: You’ve Got a Friend in Me
  • The Basics of Power
  • Consequences of Power: Conformity
  • The Strategic Contingencies Model
  • The Power to Influence
  • What Is Influence?
  • Influence Tactics
  • Impression Management
  • Direction of Influence
  • Organizational Politics
  • Antecedents of Political Behavior
  • Understanding Social Networks
  • The Role of Ethics and National Culture
  • The Case of Social Networking: Getting Connected
14 Organizational Structure and Change
  • The Case of Toyota: Lean, Mean Driving Machine
  • Organizational Structure
  • Hierarchical Levels
  • Departmentalization and Other Structures
  • Contemporary Forms of Organizational Structures
  • Additional Contemporary Forms of Organizational Structures
  • Organizational Change
  • Additional Reasons for Organizational Change
  • Resistance to Change
  • Why Do People Resist Change?
  • Planning and Executing Change Effectively
  • Executing Change
  • The Role of Ethics and National Culture
  • The Case of Hanna Andersson Corporation: Changing for Good
15 Organizational Culture
  • The Case of Google: Creating a Unique Culture
  • Understanding Organizational Culture
  • Dimensions and Characteristics of Organizational Culture
  • Dimensions of Culture: People, Teams, and Details
  • Dimensions of Culture: Service and Safety
  • Characteristics of Culture: Strength and Variety
  • Creating, Maintaining, and Communicating Organizational Culture
  • How Are Cultures Maintained?
  • Maintaining Culture Through New Employee Onboarding
  • Maintaining Culture Through Leadership and Reward Systems
  • Communicating Culture Through Visual Elements
  • Communicating Culture Through Rituals, Space, and Stories
  • Creating Culture Change
  • The Role of Ethics and National Culture
  • The Case of Four Seasons Hotels: Service Culture Makes All the Difference