Organizational Behavior

Human Relations in the Organization, a customized edition of Organizational Behavior, v. 1.1. by Talya Bauer and Berrin Erdogan (Flat World Knowledge, 2010), helps to bridge the gap between theory and practice. This experiential approach guides your students through the creation of a Personal Development Plan (PDP) that will prepare them to be contributing members of any organization. 

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Table of Contents

1 Organizational Behavior
  • Understanding Organizational Behavior
  • Adding to Your OB Toolbox
  • Understanding Your Learning Style
  • Self-Assessment 1: Jungian Typology
  • Understanding How OB Research Is Done
  • Trends and Changes
  • Maintaining Core Values: The Case of Nau
  • Self-Assessment 2: How Productive Are You?
2 Theories of Motivation
  • Theories of Motivation
  • Self-Assessment 3: Locus of Control
  • A Motivating Place to Work: The Case of Zappos
  • Need-Based Theories of Motivation
  • Maslow’s Hierarchy of Needs
  • Self-Assessment 4: Burnout
  • ERG Theory
  • Two-Factor Theory
  • Acquired-Needs Theory
  • Process-Based Theories
  • Equity Theory
  • Individual Differences in Reactions to Inequity
  • Self-Assessment 5: Holmes Stress Scale
  • Expectancy Theory
  • Reinforcement Theory
  • The Role of Ethics and National Culture
  • Motivation in Action: The Case of Trader Joe’s
3 Communication
  • Communication
  • Understanding Communication
  • The Communication Process
  • Communication Barriers
  • Workplace Gossip
  • Poor Listening
  • Different Types of Communication and Channels
  • Self-Assessment 6: Communication
  • Written Communication
  • Nonverbal Communication
  • Communication Channels
  • Direction of Communication Within Organizations
  • External Communications
  • Self-Assessment 7: Problem-Solving
  • The Role of Ethics and National Culture
  • Employee Satisfaction Translates to Success: The Case of Edward Jones
4 Managing Groups and Teams
  • Managing Groups and Teams
  • Group Dynamics
  • Self-Assessment 8: Team Dynamics
  • The Punctuated-Equilibrium Model
  • Cohesion
  • Understanding Team Design Characteristics
  • Team Tasks
  • Types of Teams
  • Team Leadership and Autonomy
  • Self-Assessment 9: Leadership Skills
  • Designing Effective Teams
  • Management of Teams
  • Self-Assessment 10: Management Skills
  • Barriers to Effective Teams
  • The Role of Ethics and National Culture
  • Green Teams at Work: The Case of New Seasons Market
5 Conflict and Negotiations
  • Conflict and Negotiations
  • Understanding Conflict
  • Causes of Conflict
  • Self-Assessment 11: People Skills
  • Outcomes of Conflict
  • Conflict Management
  • Conflict-Handling Styles
  • Self-Assessment 12: Anger Management
  • Negotiations
  • Negotiation Strategies
  • Avoiding Common Mistakes in Negotiations
  • When All Else Fails: Third-Party Negotiations
  • The Role of Ethics and National Culture
  • Avoiding Conflict at WorldCom: The Case of Bernard Ebbers
6 Making Decisions
  • Making Decisions
  • Understanding Decision Making
  • Self-Assessment 13: Decisions
  • Making Rational Decisions
  • Making “Good Enough” and Intuitive Decisions
  • Making Creative Decisions
  • Self-Assessment 14: Creativity
  • Faulty Decision Making
  • Decision Making in Groups
  • Tools and Techniques for Making Better Decisions
  • Self-Assessment 15: Project Management
  • The Role of Ethics and National Culture
  • Empowered Decision Making: The Case of Ingar Skaug
7 Leading People Within Organizations
  • Leading People Within Organizations
  • Taking on the Pepsi Challenge: The Case of Indra Nooyi
  • Who Is a Leader? Trait Approaches to Leadership
  • What Do Leaders Do? Behavioral Approaches to Leadership
  • Leader Decision Making
  • What Is the Role of the Context? Contingency Approaches to Leadership
  • Fiedler’s Contingency Theory
  • Situational Leadership
  • Path-Goal Theory of Leadership
  • Vroom and Yetton’s Normative Decision Model
  • What’s New? Contemporary Approaches to Leadership
  • Leader-Member Exchange (LMX) Theory
  • Servant Leadership
  • Authentic Leadership
  • The Role of Ethics and National Culture
  • Leadership Development: The Case of Starbucks
8 Organizational Culture
  • Organizational Culture
  • Understanding Organizational Culture
  • Characteristics of Organizational Culture
  • Service and Safety Cultures
  • Strength of Culture
  • Do Organizations Have a Single Culture?
  • Creating and Maintaining Organizational Culture
  • How Are Cultures Maintained?
  • New Employee Onboarding
  • Visual Elements of Organizational Culture
  • Creating Culture Change
  • The Role of Ethics and National Culture
  • Clash of the Cultures: The Case of Newell Rubbermaid