Digital Accessibility Coordinator


Are you a people person? Do you enjoy solving students’ problems and helping them succeed? Got a knack for explaining technology in clear terms that can be easily understood by almost anyone? If so, we want to talk to you about joining our Customer Success team as a Digital Accessibility Coordinator!


The Customer Success team at Soomo provides onboarding, implementation, support, and account management for the institutions, instructors, and students who use our courseware. We strive to make onboarding and implementation as smooth as possible for each customer while also upholding best practices and offering support to help them meet their goals for learning outcomes.

The Digital Accessibility Coordinator ensures that Soomo courseware and content are as accessible as possible for users with disabilities.

This is a fully remote position. Currently, the following states have been approved for remote work outside of our headquartered state of North Carolina: AZ, CO, GA, IN, NM, NV, NY, OR, RI, SC, TN, TX, and VT.


  • Identify opportunities to improve the accessibility of courseware features and content, report usability issues, and assist with remediation as needed
  • Communicate best practices for conforming to Web Content Accessibility Guidelines (WCAG) and other accessibility standards
  • Provide support for students and instructors who are using assistive technology (AT)
  • Develop AT-related training materials for faculty, students, and university offices
  • Develop and maintain relationships with offices of disabilities at partner schools
  • Serve as the accessibility stakeholder on new development projects
  • Assist in the software development process on an as-needed basis by performing accessibility review of features and/or functionality


This is a full-time position in a small, collegial company. Because we are nimble and constantly innovating, our daily work varies as we learn more every term about how to better support students. The one thing that doesn’t change is our commitment to radically improving the college course experience for tens of thousands of students each year.

The following skills and attributes are highly desired:

  • BA/BS in counseling, education, instructional technology/design, special education, or a related field
  • Minimum 3+ years of experience working in the day-to-day support of students with disabilities within a higher education accessibility service office
  • Excellent communication skills with no fear of asking questions
  • Excellent organizational and prioritization skills
  • Strong attention to detail
  • Excellent time management skills with a proved ability to meet deadlines
  • Excellent analytical and problem-solving skills
  • Demonstrated ability to work in a team environment by developing and maintaining collaborative relationships with a variety of individuals and groups
  • Experience using assistive technology such as JAWS, NVDA, VoiceOver, etc.
  • Working familiarity with the variety of ways that people with disabilities use technology to access computers, mobile devices, and web browsers
  • Thorough understanding of WCAG and the Rehabilitation Act (specifically Section 508)
  • Thorough understanding of or the ability to quickly learn about the project or product being developed
  • Strong technical skills using development and communication tools such as Microsoft Word, Google Docs, and Slack

Bonus points if you have:

  • A master’s degree in education, psychology, counseling, disability in higher education, social work, or a related field
  • Insight into the reasons students struggle with receiving efficient support services and navigating academic expectations
  • Progressive experience resolving accessibility-related issues that may be a barrier to academic success

Compensation and benefits

  • Competitive compensation ($26–$36 per hour), commensurate with experience
  • 15 days of paid time off per year plus 11 paid holidays
  • 100% employer-paid health, dental, vision, disability, and life insurance
  • 401K plan with 4% match


Soomo is committed to protecting the health and well-being of our employees, and we have been closely monitoring data on the coronavirus pandemic since the beginning of 2020. We have safety protocols in place for those who wish to work in the office.

How to apply

If you feel this opportunity is a great match for your skills and passions, please submit your résumé and a cover letter explaining why you think Soomo would be a good fit for you.

Soomo Learning is most definitely an equal opportunity employer; we want applicants from diverse backgrounds. Throughout the hiring process, applicants are considered for all roles without regard to race, color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.