If the link from your Blackboard course to the Soomo webtext isn’t working, it’s usually the pop-up blocker on your browser.  Here are some tips on turning your browser’s pop-up blocker off. Each browser works a little differently, find yours on the list below for instructions.  

Chrome  
Firefox  
Safari  
IE9  
IE 7 and 8 

Our robot is standing by, ready to help. Feed our password lookup form the email address you registered with and watch your inbox for your password.  If your school uses Blackboard to access Soomo, just click the link in your course - you won't need a password at all.

You know, sometimes browsers get choked up a little bit. Sign out to clear our session cookie and get logged in again.  

Our help desk is open from 9 to 5 EST. We will do our best to get back to you within 24 hours, and normally we are much quicker than that. You can help us help you by providing your name, the email address you registered with, and some good details about what you need. We’re serious about being helpful, so let’s do this!

No problem, just email support@soomolearning.com with the details and we’ll take care of it for you!  If you access your webtext via Blackboard, no password is needed at all - just click the link in Blackboard and you will log in directly.

Absolutely, we love those! Here are a couple of articles that describe how to create the image. Then you can just email it to us: support@soomolearning.com with a bit of explanation.
Using Windows?
How ’bout a Mac?

Some schools put a link in the left navigation menu labeled “Webtext”, "My-E-Materials" or “Soomo.” If you don’t see it there, click on “Course Tools” and look for “Soomo Course Link.”  A new window should open with your course content inside. Also, please make sure your pop up blocker is turned off. Our page opens in a new window and your pop up blocker may suppress it.

We are good with all kinds of computers. We keep the requirements super basic. Either a Mac or PC, your choice. Linux users, you’re used to being on your own, so no change here! For browsers we like Safari, Firefox, Chrome, and IE 8 and 9.

You are probably going to need a way to view Flash and open PDF documents. If the programs aren’t already installed on your computer, you can find them here:
Flash
Adobe Reader

We understand that you may be studying in a coffee shop, so we have kept the bandwidth requirements as low as we can. Watching videos on dial-up is not great, so you will need a faster connection like DSL or cable. If you don’t know what dial-up is, odds are you’re good to go.  If you are using satellite or cellular hot spot internet, things might get weird, but you knew that already.  Reach out to support@soomolearning.com for some personalized service if you need us.

Every now and again, a browser can squash links with the pop up blocker. 

Here are some tips on turning your browser’s pop-up blocker off. Each browser works a little differently, find yours on the list below for instructions.
Chrome
Firefox
Safari
IE9
IE 7 and 8

Yikes, we hate that! Tell us which one and what’s wrong so we can get right on it. Send us a note at support@soomolearning.com.

Absolutely. Wrong email address, wrong course, wrong book option—send us an email with the details and we will get things right, quickety quick.

Log in to your course and look in the upper right for the Store link. Click there – your credit card and 60 seconds is all you need!

Sure, as long as it has that little Visa or MasterCard logo in the bottom corner, we are solid.

Card Verification Value. Now you are the only person you know who knows what that stands for! It’s the three or four digit number on the back of the credit card. If you are rocking an Amex, it’s four digits on the front right.

Six months is our standard subscription length—plenty of time to get through the semester. Need more time? Just let us know. I am sure we can work something out!  Same goes if you dropped or failed a class and are retaking it.  Get in touch with support@soomolearning.com and they will get you going again.

If you are retaking a class, we are happy to move your payment from last semester to this one for you. All you have to do is click the link in Blackboard and get to the Soomo payment screen. (That registers your account with our server.) After you have done that, email us at support@soomolearning.com to let us know and we will get your course unlocked for you.

If you bought the wrong thing or dropped your course, I feel like giving your money back! We can’t refund paper textbooks however, so keep that in mind when you are feeling perky at checkout.

It depends on what school you attend. Most schools have passkeys available in their campus bookstore. If your school is using MBS Direct as their online bookstore, you can purchase your passkey at misdirect.net. If your school is using MBS Direct as their online bookstore, you can purchase your passkey here: mbsdirect.net.  NOTE: Strayer University students should now use strayerbookstore.com to purchase passkeys.

If you bought your passkey at your campus bookstore, it probably came in an envelope. Open that thing up, and use the printed passkey code to complete your subscription.

If you bought the passkey from your school's online bookstore, they emailed the passkey to the email address you provided at checkout. The email may be in your spam folder, so be sure and check there. If you have not received your passkey within 24 hours, contact the bookstore to track it down.

Our webtexts don't have page numbers, so properly citing them in a research paper can be confusing. Instead of indicating the page number of the content you're referencing, simply include the page's URL in your footnote or endnote (Chicago). For works-cited pages (MLA) or reference lists (APA), no page URL is necessary. The examples below show the proper citation format for each of the major style guides.

CMS
1. Jocelyn Evans and Kristy Michaud, Central Ideas in American Government, 4th ed. (Asheville, NC: Soomo Learning, 2013), http://polisci.webtexts.com/courses/3827-ideas/traditional_book/chapters/774376-the-founding-and-constitution/pages/698354-1-the-constitution.

MLA
(Evans and Michaud) Evans, Jocelyn, and Kristy Michaud. Central Ideas in American Government. 4th ed. Asheville, NC: Soomo Learning, 2013. Web. 12 Sep. 2013.

APA
(Evans & Michaud, 2013) Evans, J., & Michaud, K. (2013). Central ideas in American government (4th ed.). Asheville, NC: Soomo Learning. Retrieved from webtexts.com.

Drop us a note anytime at support@soomolearning.com.